Fleet and Customer Operations Executive

SALARY:  Starting from £26,186 pa dependent on experience

LOCATION: Delaware Drive, Milton Keynes MK15 8HG

HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.

HOURS / CONTRACT TYPE ): This is a Full time permanent role working 35 hours p/w

CLOSING DATE: 16/04/2026 We reserve the right to close the advert earlier If we receive a high volume of applications.

We’re looking for a Fleet and Customer Operations Executive to be the main point of contact for our Rent-a-Car corporate customers & locations and to provide on-going support to all key stakeholders throughout our car rental lifecycle.

This high paced role will be instrumental in delivering support to our Managers, corporate customers and rental locations in relation to  rental portal, fleet management, insurance and invoicing. You will develop and utilise customer processes and build relationships with stakeholders and customers, ensuring a smooth set up, rental booking, transaction and in-life vehicle rental experience.

What you’ll be doing:

• Act as key point of contact for all Corporate customers, Rental Locations and key stakeholders providing support through all key processes and providing resolutions
  
• Provide support on a daily basis and be the main point of contact for the Internal Sales Managers, National Rental Sales Managers, Rental Operations Analyst, Assistant Fleet Manager and Technical Fleet Manager, dealing with all operational queries 
  
• Liaise with 3rd party suppliers and internal stakeholders to maintain SLAs, managing and reducing downtime
• Monitor, analyse and report on utilisation, credit limitations, growth and opportunities allowing effective vehicle optimisation 
• Generate and analyse the following reports regularly to deadlines

What you’ll bring:

You’ll be a customer service professional with a can do attitude who is able to work well as part of a team.

You’ll have a delivery mindset with a focus on problem solving and providing an excellent experience for customers and stakeholders

Essential experience & skills

What’s in it for you?

Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)

Pension:  Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.

Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance  

OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.

Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).

Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover),  access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.

We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.

Why join VWFS UK?

You’ll have the opportunity to make a difference by helping us to achieve our mission.

Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.

This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.