Customer Experience Undergraduate Placement

• Supporting team members in the development of new systems or processes that have a direct impact on customer experience, such as creating new pages and content within our digital customer portal and improving the experience our customers have when contacting us by phone
• Responsible for ensuring the customer Chatbot is maintained via daily and weekly monitoring, ensuring it is working efficiently and effectively by making regular updates to improve the customer experience
• Engaging with colleagues across the business to successfully deliver quarterly updates to our retailer facing renewals platform, ensuring our retailers and customers have access to the latest finance offers
• Gathering and collating customer feedback into themes to support the identification of remedial actions on customer interactions across the full contract lifecycle
• Presenting research or insight to relevant team members to support business initiatives and customer experience improvements and creating engaging presentations to report the success of activities
• Have the responsibility of managing projects first hand, supporting the development and delivery of key customer focused initiatives

• Currently studying a degree in Business, Marketing, Communications or similar field
• Strong literacy and written communication skills
• Able to communicate at all levels across the business
• Be flexible and adaptable to change particularly in a hybrid working environment
• Proactive approach to tasks with the ability to take your own initiative and work independently
• A creative approach to problem solving and pay close attention to detail
• Ability to manage multiple projects and deliver to deadlines
• Ability to work both independently and effectively within a team
• Eye for detail and focus on accuracy

Why apply for an undergraduate placement with VWFS?

Here at VWFS you'll be able to kick start your professional experience in the workplace. We take on 49 undergraduates each year which we find really helps our undergraduates as you all go through the programme, building your knowledge and networks together.

You’ll also benefit from:

• A focus on personal development with access to LinkedIn Learning via our ‘Degreed’ platform and a bespoke development programme throughout your placement year delivering personal management, technical and soft skills including building successful relationships, presentation skills, IT skills and data literacy.
• A supportive environment and network of colleagues to help you get your best out of the year – in a recent survey, 100% of our undergraduates said they felt valued and supported.
• The opportunity to work on real life business projects and deliver impact around topics like sustainability.
• Subsidised onsite canteen and coffee shop
• Subsidised onsite restaurant with a range of hot and cold breakfast and lunches.
• Employee Resource Groups supporting an inclusive workplace
• Social gatherings and team events & volunteering opportunities.
• Physical and mental health support with our Onsite Wellbeing Centre

Discretionary benefits include:

Bonus: Discretionary bonus based on both personal and Group company performance (pro-rated)

Car schemes*: The opportunity to join our popular car scheme plus car insurance cover.

Pension:  Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. From day 1 we provide income protection, life assurance (4x salary), will writing, retail discount vouchers, access to Care Concierge (a service to support carers of adults). Private medical insurance is available following successful completion of probation.

What our recruitment process looks like:

• Apply and upload your CV, covering letter and answer a few application questions.
• You’ll be invited to complete a Situational Judgement Test. This is a short multiple-choice question set to help us understand how you may approach situations.
• If you pass this stage, you will be invited to complete an online video interview where you will have the opportunity to tell us more about yourself.
• If successful, your last step in the journey is to attend an in-person Assessment Centre at our Milton Keynes office. You’ll also meet some of our managers and our current undergraduates to find out more about a placement year with us.

Please note: Our undergraduate placement roles do not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

*More information about car schemes

Our current car schemes are under review following changes in legislation from HMRC and so whilst we don’t have full details of our car scheme to share with you now, we will let you know what this looks like as soon as we are able.

Please do not apply for more than one placement role with us. This will ensure that you are considered for the placement that you are most interested in, and your skills are aligned to.