JOB TITLE: Internal Account Manager
SALARY: Starting from £34,080pa dependent on experience
LOCATION: Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires 20% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: 35hours pw / Permanent
CLOSING DATE: 25/08/2025 We reserve the right to close the advert earlier If we receive a high volume of applications.
We are seeking a dedicated and commercially astute Internal Account Manager to support our high-value, complex, and outsourced Fleet Customers. This role requires a deep understanding of each client’s business and vehicle policy, enabling the delivery of tailored fleet solutions that align with their strategic objectives.
Working closely with Sales Development Managers, you will play a key role in driving year-on-year growth, securing new business opportunities, and enhancing our supply status. Your focus will be on delivering exceptional service and measurable value, ensuring long-term client retention and satisfaction.
To be successful in this role, you will need proven experience within the Fleet sector, along with a solid understanding of quoting and vehicle ordering processes.
What you’ll be doing:
- Collaborating closely with VW Group and multi-make brands to actively identify and secure portfolio growth and delivery of high value-add solutions to prospective and existing customers.
Providing dedicated, proactive, internal account management to a list of high value, complex and outsourced corporate customers including escalated issues and challenges.
- Providing solutions to customers and advice on car policy management, vehicle choice lists and regular review of whole life costings and pricing positions.
- Adding value at every touch point with customers, updating them on latest product availability and value-added products that will support their business needs.
- Taking ownership of all applicable bids and tenders within their portfolio, working closely with Bids & Tender team to ensure they meet business requirements
- Supporting the Fleet Sales Development Managers to establish pricing strategies for each customer account within the defined portfolio utilising deal calculators and frameworks to construct appropriate contract negotiations
What you’ll bring:
You’ll be a confident and effective communicator who is able to identify sales opportunities and build relationships to retain business.
You’ll have a customer experience mindset and be confident conducting meetings online, on calls or in person.
Essential experience & skills
- Ability to adapt quickly to changing priorities and with conflicting deadlines using initiative
- Ability to communicate effectively both in writing and present effectively face to face
- IT literate (MS Office) with the ability to grasp new systems
- Strong experience within the motor financial services / fleet industry
- A good knowledge of VW Group Brand products. Knowledge of other brands would be advantageous
- Experience of direct customer contact and a proven track record of service provision within an account management environment preferred
- Proven track record of owning and resolving operational issues
- A knowledge of pricing structure and dynamics of pricing models
- Experience of supporting negotiations complex contracts as the basis for developing long-term customer relationships – desirable
What’s in it for you?
Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)
Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance
OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.
We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.