Credit Control Specialist

JOB TITLE: Credit Control Specialist

SALARY:  £22,588 to £28,252 pa dependent on experience (based on part time hours)

LOCATION: Milton Keynes

HYBRID WORKING: Our current hybrid working policy requires 20% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.

HOURS / CONTRACT TYPE: 30 hour pw Fixed Term Contract until 31st December 2026

CLOSING DATE: 22/08/2025 We reserve the right to close the advert earlier If we receive a high volume of applications.

The Fleet Corporate Credit Control team are dedicated and responsible to provide support, guidance and effective management of the Corporate Collections Strategy for Fleet, Public Sector, Rent a Car (RaC) customer portfolios, VWFS Retailers and Insurance repairers

We’re looking for a Credit Control Specialist to provide process and technical expertise for all corporate credit control processes, customer account management and reconciliations. You'll provide an excellent customer service, whilst ensuring funds due to VWFS are recovered on time, accurately allocated and in compliance with all procedures and controls

This compliance focussed role provides process and technical expertise for all corporate credit control processes, customer account management and reconciliations. 

What you’ll be doing:

• Providing excellent customer service, whilst ensuring funds due to VWFS are recovered on time, accurately allocated and in compliance with all procedures and controls
• Monitoring customer accounts, diarising and completing daily planned chaser calls and the issuing of default letters to customers,
• Review general ledgers to ensure any missed allocated payments are identified and moved to customer accounts to enable clearance prior to month end.
• Daily monitoring of Salesforce cases ensuring new cases are assigned to the designated Credit Controller and/or assigned to the relevant query queue for Fleet teams to action
• Proactively liaising with customers and cross functionally to manage and carry out in-depth investigations to resolve account and invoicing queries, in order to prevent payment delays and maximise customer satisfaction

What you’ll bring:

You’ll be someone with a true passion for customers with a sound background in credit control within a B2B environment.

• Proficiency with Microsoft applications, especially Excel, including pivot tables, look ups and other formulas to ensure accuracy of complex reconciliations is essential
• Previous experience in credit control and SAP FI 
• Able to complete reconciliations and carry out in-depth investigations to validate and clear outstanding balances
• Competent in working with structured processes, you're great with numbers and are logical when problem solving
• Excellent relationship building skills – both within the business and externally
• If you have Fleet and Rent-a-Car or equivalent experience, this would be a great advantage

What’s in it for you?

Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)

Pension:  Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.

Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance 

OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.

Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).

Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover),  access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.

We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.

Why join VWFS UK?

 Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.

This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.