Customer Accounts Analyst

SALARY:  From £28,708 pa dependent on experience

LOCATION: Milton Keynes

HYBRID WORKING: Our current hybrid working policy requires 20% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.

HOURS / CONTRACT TYPE: Permanent and Fixed Term Contracts available 

CLOSING DATE: 16/10/25 - We reserve the right to close the advert earlier If we receive a high volume of applications.

Are you detail-oriented and analytical? In this role you’ll be the go-to expert for understanding, investigating, and resolving complex transactions on customer accounts. You’ll proactively identify anomalies and exceptions in processing, uncover root causes and design effective solutions to improve and evolve our operational processes. Your insights will help shape smarter, more efficient ways of working, ensuring accuracy and clarity in our financial operations.

What you’ll be doing:

• Monitor and investigate customer accounts to resolve Net Debt transactions, working to set targets and ensuring fair treatment of customers.
• Act as a subject matter expert in SAP FI customer account management, supporting teams across the business with advice and problem-solving.
• Identify and process customer refunds in line with company policies.
• Understand how different systems interact with the main accounting platform to maintain accuracy in financial reporting.
• Use root cause analysis to spot process issues and support training to prevent future errors.
• Provide clear and insightful operational and management reporting through data analysis.

 Essential experience & skills

• In depth knowledge of SAP FI is essential
• AAT Qualified or part qualified Accountant
• An understanding of the VWFS portfolio and a commercial awareness
• Be experienced in the preparation of balance sheet reconciliations, investigation and clearing of outstanding items
• Strong analytical skills with the ability to clearly define and investigate complex business process issues
• Ability to interpret financial data and convert findings into recommendations and successful outcomes
• Organised and able to work flexibly and effectively under pressure in order to meet deadlines
• Methodical and disciplined approach to work

What’s in it for you?

Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)

Pension:  Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.

Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. 

OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.

Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).

Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover),  access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.

We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.

Why join VWFS UK?

Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.

This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.