Internal Account Manager

SALARY:  from £34,080 pa dependent on experience

LOCATION: One Delaware Drive, Milton Keynes

HYBRID WORKING: Our current hybrid working policy requires a minimum of 20% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.

HOURS / CONTRACT TYPE: 35 hours per week, permanent

CLOSING DATE: 08/10/2025 We reserve the right to close the advert earlier If we receive a high volume of applications.

We’re looking for an Internal Account Manager to Support the General Manager – Retail Contract Hire to establish and own key operational activities, including, but not limited to, actively engaging with stakeholders to explore and drive RCH performance, challenge existing processes, identify areas for improvement and ensuring key relationships are maintained with key strategic areas within VWFS and VWG.

This fast paced role will be instrumental in helping deliver our growth plans.

What you’ll be doing: 

• Provide dedicated, proactive, internal account management to the Retail Contract Hire channel via the General Manager – Retail Contract Hire.
• Add value at every touch point with key stakeholders within VWFS, VWG and Retailer Partners, updating them on latest product availability and development, value-added products, and operational aspects that will support their business needs.
• Attend regular meetings with key contacts throughout the business that touch Retail Contract Hire, as well as daily operational update meetings and quarterly performance reviews.
• Keep up to date with any environmental, legal, economic, political etc. developments directly impacting VWFS, VWG or Retailers; inform the business of developments seen in the market.
• Collaborate closely with Campaign Product Executives and Assistant Campaign Development Manager on pricing to ensure we are quick to market with new offers.
• Work closely with Brand Managers and Brand Development Managers to build strong working relationships and work collaboratively to drive RCH performance with our VWG brands.
• Be open to any and all new ideas! If you have an idea, bring it to us and help support changes to implement where applicable.

What you’ll bring:

You’ll be a self motivated individual with the ability to take their own initiative to solve problems and successfully implement change within the business. You will have experience within the leasing market, specifically Contract Hire and be able to evidence the ability to build strong internal stakeholder relationships.

Essential experience & skills

• Experience with Retail Contract Hire
• Ability to be flexible and adapt to ever changing environment
• A good knowledge of VW Group Brand product
• Ability to build and manage effective relationships with all levels within VWFS and with Brokers
• High level of time management and organisational skills
• Work under pressure with conflicting deadlines

What’s in it for you?

Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)

Pension:  Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.

Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance

 OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.

Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).

Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover),  access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.

We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.

Why join VWFS UK?

You’ll have the opportunity to make a difference through supporting delivering year on year growth by meeting all business and commercial objectives, supporting the General Manager – Retail Contract Hire, Indirect Sales Managers, and Strategic Sourcing and Supply Manager to grow the case volume of the Retail Contract Hire product, secure an improved supply status and achieve growth through delivering high quality service with tangible customer value benefits - helping us to achieve our mission.

Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.